How can agents leverage knowledge to help customers?

You can use our Knowledge Capture application to tap into the collective knowledge of your team.

With this application, your agents can:

• Search the Help Center without leaving the ticket
• Insert links to relevant Help Center articles in ticket comments
• Add embedded comments to existing articles that need to be updated
• Create new articles by responding to tickets using a predefined template

Allow agents to share, tag, or create content without ever leaving the ticket interface, while improving your self-service for other customers.

To get started, check out the Knowledge Capture application documentation.